Frequently Asked Questions
Everything you need to know about shopping with TH and TH.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders, while international delivery may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return and receive your prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.
Are my personal details secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.